Hk99 Terms and Conditions — Know before you play

By accessing or using the hk99 platform, you are deemed to have accepted these Terms & Conditions. hk99's Terms & Conditions may be updated from time to time — it is in your best interest to review this page regularly.

These terms apply to all services provided through hk99.bar — including online casino, slots, Live Casino, fish games, Sports Betting, and all other categories. In the event of any dispute, the English version of this document shall be considered final.

Hk99 reserves the right to modify, restrict, or discontinue any service on the platform at any time without providing a reason. Where possible, users will be given advance notice.

To open an account on hk99, you must meet the following requirements. All information provided at registration must be accurate, complete, and up to date. hk99 reserves the right to close any account at any time if false information is found.

• You must be at least 18 years old to register.
• Each person may register only one account.
• Two members of the same household may use separate accounts, but operating multiple accounts from the same device or IP address is not permitted.
• Your account password must be kept strictly confidential — you are responsible for any activity carried out under your account.
• After registration, hk99 may request documents for identity verification (KYC). Withdrawals may be restricted until verification is complete.
• If suspicious activity is detected on an account, hk99 may suspend it temporarily or permanently.

Deposits and withdrawals on hk99 can be made via bKash, Nagad, and bank transfer. Each payment method has its own minimum and maximum limits, which are clearly stated on the platform.

• Minimum deposit: BDT 300 (may vary depending on the method).
• Minimum withdrawal: BDT 500.
• For members who have completed KYC verification, withdrawals are typically processed within 30 minutes to 24 hours.
• If a bonus has been claimed prior to withdrawal, the wagering requirement for that bonus must be met first.
• The source of deposits and the destination of withdrawals must be the same — this is mandatory as part of our anti-money laundering policy.
• The same payment account cannot be linked to more than one hk99 account.

Hk99 reserves the right to hold any suspicious transactions and, where necessary, report them to the relevant authorities. If you experience any issues with a transaction, please contact our customer support.

Hk99 regularly offers a variety of bonuses and promotions — welcome bonuses, reload bonuses, cashback, free spins, and more. Each offer comes with its own terms, which are detailed on the respective promotions page.

• Once a bonus is claimed, the associated amount cannot be withdrawn until the specified wagering requirement has been met.
• Most bonuses are valid for 7 to 30 days — if the wagering requirement is not met within that period, the bonus will be forfeited.
• Attempting to claim the same offer more than once, or claiming bonuses through multiple accounts, will result in the forfeiture of all bonuses and any associated winnings.
• Certain games may be excluded from bonus wagering — this will be stated in the offer's terms.
• Hk99 reserves the right to modify, limit, or cancel any bonus offer at any time.

Each game on hk99 has its own rules. It is in your best interest to read them before you start playing. All games available on the platform are supplied by internationally licensed providers.

• All game outcomes are determined by an RNG (Random Number Generator) — there is no possibility of manipulation by any party.
• If a game is interrupted mid-round due to a technical issue, hk99 will review the state of that round and make a ruling. A bet refund may be issued where applicable.
• If your internet connection drops during a game, the result is saved on our servers and will be available once you reconnect.
• In the event of any dispute over a game result, server logs will be treated as the definitive record.
• In Live Casino games, the dealer's decision is final. Reviews are only conducted in cases of verified technical errors.

Hk99 is committed to maintaining a fair and secure gaming environment. The following activities are strictly prohibited and will result in immediate account suspension if detected:

• Bonus abuse or bonus arbitrage (using the same bonus across multiple accounts).
• Collusion — attempting to manipulate game outcomes by coordinating with other players.
• Using software bots or automated scripts to play games.
• Exploiting any technical error or malfunction on the platform.
• Using the platform for money laundering or any other illegal purpose.
• Harassing, threatening, or engaging in abusive behaviour toward other members or staff.

Hk99 believes gaming should be an enjoyable form of entertainment — not an obligation or an addiction. That is why responsible gaming is one of the core principles of our platform.

• Deposit Limits: You can set daily, weekly, or monthly deposit limits.
• Cooling-Off Period: If you need a short break, you can pause your account for anywhere between 24 hours and 6 weeks.
• Self-Exclusion: For a longer break, you can request self-exclusion ranging from 6 months to permanent.
• Reality Check: You will receive periodic reminders letting you know how long you have been playing.

To learn more about problem gambling or to seek support, visit our Responsible Gaming View page.

You may request to close your account at any time. Contact our customer support team and the process will be completed within 48 hours. Any pending withdrawals will be settled before the account is closed.

• Hk99 may also close an account for the following reasons: breach of terms, fraud, or legal obligations.
• If an account is closed due to a rule violation, bonuses and any suspected winnings may be forfeited.
• If an account is closed in error, the verified balance will be refunded.

Hk99 is not liable for any losses caused by factors outside its control, such as internet outages, third-party service failures, or unforeseen technical issues.

Hk99 is not responsible for financial losses from gaming, as all game outcomes are determined entirely by RNG and are inherently unpredictable. Always play within your means and keep in mind that losses are always a possibility.

Hk99 may update these Terms & Conditions at any time. Notice will be posted on the platform before any changes take effect. Continued use of the platform after changes have been made will be considered acceptance of the updated terms.

If you have any questions about these terms, please contact our customer support team. Our team is available around the clock to assist you.

• Email: [email protected]
• Live Chat: Click the chat icon on the right side of the platform.
• Response time: typically within 1 hour.