Gaming should be fun — not a burden. hk99 believes every player should play mindfully and know their limits. On this page, we've laid out all the responsible gaming tools, guidelines, and support available to you.
Tools and measures hk99 has in place to keep your gaming experience safe
You can temporarily close your account for a set period — from 1 week up to permanently. Just let customer support know and it will be taken care of.
Set daily, weekly, and monthly deposit or betting limits in advance. Once you reach your limit, the system will automatically stop you.
Keep track of how long you've been playing. The system will send you a notification after a set time and can automatically log you out if needed.
Users under 18 are not permitted to create an account on hk99. Date of birth and valid ID are mandatory during KYC verification.
If signs of gaming addiction appear, hk99 will guide you toward professional support. We're always here for you.
The system will alert you before you spend too much time or money — so you can make the right call at the right time.
Responsible gaming is more than just betting smaller amounts — it's a mindset. At hk99, it means treating gaming as entertainment, never as a source of income or a way to solve problems. Every bet carries risk with no guaranteed outcome, and that's something every player should accept before they start.
Many players in Bangladesh are new to online gaming. That's why hk99 has developed dedicated awareness resources and safety tools — so everyone can enjoy gaming in a secure environment. Our goal is simple: keep it fun, not stressful.
The three pillars of responsible gaming are: knowing your limits, sticking to your budget, and asking for help when you need it. hk99 has dedicated tools in place for each of these.
Please note: Gaming is entertainment. Chasing losses by placing bigger bets is one of the first signs of addiction.
Gaming addiction develops gradually — sometimes you don't even notice it yourself. If you recognise any of the signs below, it's time to take action. hk99 is ready to help you get back on track.
If you notice three or more of the above signs in yourself, contact hk99 customer support right away. We won't judge — we're here to help.
When you log in to hk99, you have full control over your gaming experience. Head to our Responsible Gaming settings and activate the tools below:
Set your own daily, weekly, or monthly deposit cap. Any increase to your limit requires a 7-day waiting period.
Your session will automatically end once you reach a set loss amount — protecting you from further losses.
Set a limit on how long you want to play in one session. The system will automatically log you out when time is up.
Take a break from 1 day up to 6 weeks. You won't be able to log in to your account during this time.
Request a long-term or permanent account closure. The decision takes effect immediately.
Periodic pop-ups will appear showing how long you've been playing and how much you've won or lost.
Hk99 strictly enforces an 18+ policy. Age verification is mandatory at registration, and the KYC process may require a national ID or birth certificate. Any account found to belong to a minor will be closed immediately.
If you have children or teenagers at home who use your devices, take the following steps:
If you suspect a minor is using hk99, email [email protected] immediately. We will take action within 24 hours.
Feeling like you need a break? Self-exclusion on hk99 is quick and straightforward. Just follow the steps below:
Contact us via live chat or email to request self-exclusion and specify how long you'd like it to last.
Choose any duration — 1 week, 1 month, 6 months, 1 year, or permanent.
Some account details will need to be verified for your security.
Once your request is confirmed, your account will be closed immediately — you will not be able to log in again until the period ends.
During self-exclusion, hk99 will not send any promotional emails or notifications.
If you run into any issues, don't hesitate to get in touch:
At hk99, every player's safety and wellbeing is our top priority. Open an account today and enjoy a safer experience with all our protection tools.